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確かな実力が身につくB2B-Solution-Architect電子版

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Salesforce Certified B2B Solution Architect Exam 認定 B2B-Solution-Architect 試験問題 (Q31-Q36):

質問 # 31
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
B. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
C. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
D. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.

正解：B

解説：
This answer shows how the chatbot can leverage Knowledge articles to provide relevant and helpful information to customers without requiring them to contact a live agent. This can improve customer satisfaction and reduce service costs.
https://trailhead.salesforce.com/content/learn/modules/service_bots_basics/learn-about-einstein-bots

質問 # 32
A Solution Architect hat been hired to consult Ace Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce. Ace Computers expects to have large data volumes and wants to minimize impact on end-user operations during business hours.
Which integration solution should the Solution Architect recommend for the company's business needs?

A. Salesforce Data Loader
B. Platform Events
C. MuteSoft Anypoint Platform
D. MuteSoft Composer

正解：C

質問 # 33
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2 answers

A. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
B. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
C. It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.
D. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

正解：A、B

解説：
Packaging is a way of organizing and distributing your customizations and applications on the Salesforce platform1. Packaging can help you manage changes across different environments, such as sandboxes and production2.
Designing the package as modular, loosely coupled units of metadata rather than large chunks of an org is a best practice for packaging3. This can help you avoid dependencies and conflicts between different packages and clouds3. It can also make your package easier to maintain and upgrade3.
Only utilizing one functional automation tool (Flow, Workflow Rules, Process Builder) per object is another best practice for packaging4. This can help you avoid performance issues and unexpected behaviors caused by multiple tools triggering on the same object4. It can also make your package easier to debug and test4.

質問 # 34
Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A. Set up lead nurturing with Marketing Cloud and automate emails through journeys.
B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
C. Put all leads from the abandoned carts in a queue.
D. Createan opportunity when a customer clicks a cross-sell or upsell email link.
E. Stop creating leads in Sales Cloud for abandoned carts.

正解：A、C、E

解説：
To address the challenges of increasing leads from abandoned carts and the workload on sales representatives, the following recommendations are made:
C) Set up lead nurturing with Marketing Cloud and automate emails through journeys. Automating lead nurturing with targeted journeys allows UC to engage potential customers effectively, providing personalized follow-ups and offers based on their interactions, which can increase conversion rates without adding to the sales team's workload.
D) Stop creating leads in Sales Cloud for abandoned carts. By not automatically creating leads for every abandoned cart, UC can reduce the volume of leads that sales representatives need to follow up on, allowing them to focus on more qualified opportunities.
E) Put all leads from the abandoned carts in a queue. Organizing leads from abandoned carts into a queue allows for better management and prioritization. Sales representatives can then focus on leads with higher potential, based on predefined criteria such as cart value or customer behavior.
These strategies leverage Salesforce's capabilities in Marketing Cloud and Sales Cloud to optimize lead management and sales processes, as supported by Salesforce's documentation on lead management best practices and Marketing Cloud journey automation.

質問 # 35
Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.
UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

A. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
B. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
C. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
D. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.

正解：C

解説：
For Universal Containers to ensure that its dealer network only accesses relevant opportunities, the external sharing model in Salesforce Experience Cloud offers a tailored solution. This model allows for distinct sharing settings between internal and external users, enabling granular control over data accessibility. By leveraging this model, UC can configure sharing rules and access levels specific to Partner Community users, ensuring dealers only see opportunities they are directly involved with. This approach addresses the VP of direct sales' concerns by safeguarding internal opportunity visibility while effectively enabling dealers through PRM capabilities. Salesforce's documentation on sharing models and communities best practices underscores the importance of utilizing external sharing models to maintain data security and integrity in collaborative environments like Partner Communities.

質問 # 36
......

だれでも成功したいのです。IT業界で働いているあなたはSalesforceのB2B-Solution-Architect試験の重要性を知っているのでしょう。SalesforceのB2B-Solution-Architect試験に参加する人はますます多くなっています。競争がこのように激しい情況で勝つためにどうしますか。ふさわしいアシスタントを選ぶのは一番重要なのです。JpshikenはSalesforceのB2B-Solution-Architect試験を長い時間で研究しますので、この試験を深く了解しています。我々提供するSalesforceのB2B-Solution-Architectソフトであなたはきっと試験に合格できます。

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さらに、Jpshiken B2B-Solution-Architectダンプの一部が現在無料で提供されています：https://drive.google.com/open?id=1ewvVVKPP4uUaw6W00DUgcJ1gkd8aB1XP

Will Gray Will Gray

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